PSC 495 Stakeholder Analysis Summary

Summary

In this case, the company’s major issue is to resolve the problem of delay of delivery by suppliers for the raw material. The stakeholders for the company include the employees, the customers, the suppliers and the management staff of the company (Prell, Hubacek& Reed, 2009). All the stakeholders are affected by this problem and the major issue is with the suppliers. Therefore, the attitude of the employees of the company is that not supporting because they feel that the unavailability of the raw material at times, delay their work process. The customers are not satisfied with the delayed services. The management staff faces loss in the profits of the company and the suppliers are not able to properly deliver the raw materials on time which is the major cause of problem.

The stakeholders are not much satisfied with the previously implemented solutions as they feel there has been no progress with those solutions. After communicating with the individuals it has been found that many of the stakeholders feel that the previous solutions were not efficient and so they are not satisfied. They also feel that the previous solutions are not cost effective for the company, and could not maintain the quality of the service. The stakeholders did not even notice any significant growth in the company’s progress with those solutions and they think that previous solutions did not considered customer satisfaction much.

For the current potential solutions, stakeholders feel that they may be able to resolve the issue easily. They feel that the communication gap with the suppliers is the major issue responsible for creating this problem (Prahinski& Benton, 2004). And so, if there is an efficient effort taken to improve the communication system between the company and the suppliers, it would be beneficial. Thus, all the stakeholders support this idea of the potential solution of improving the communication system and yield better results for the company.

I will seek the employees of the company as sponsors to support the implementation of solution for the problem. There will be better management system developed to improve the communication with the suppliers which would be controlled and operated by the employees. Employees are the key to the implementation of this solution because employees will operate the better communication with the suppliers and without the employees it would not be possible to implement this solution fully.

The suppliers will be directly affected by solving this problem because they will have to deliver the raw materials at time and the make sure no delivery is missed by them. There will be written records now which will contain all the details of the orders to the suppliers and thus proper management will be carried out so that the manufacturers in the company receives the desired products for their functioning and get down to work soon (Simpson, Siguaw& White, 2002).The major reason for how the stakeholders will get directly affected would be seen when the proper deadlines will be given to them which will be recorded for proof and the suppliers will be asked to follow the deadlines strictly and supply resources and raw material on time.

The employees, management staff and the customers will not pose any roadblock to this problem’s solution. However, the suppliers can pose potential roadblocks to solve this problem because they are the ones who are donating towards the problem and so only they can become a roadblock. Those roadblocks could be missed timelines for supplying the resources and tools and raw material which will not let any progress in the system of the company however, if properly taken care of suppliers will also sincerely work with the company to promote success.

References

Prahinski, C., & Benton, W. C. (2004). Supplier evaluations: communication strategies to improve supplier performance. Journal of operations management, 22(1), 39-62.

Prell, C., Hubacek, K., & Reed, M. (2009).Stakeholder analysis and social network analysis in natural resource management. Society and Natural Resources, 22(6), 501-518.

Simpson, P. M., Siguaw, J. A., & White, S. C. (2002).Measuring the performance of suppliers: an analysis of evaluation processes. Journal of Supply Chain Management, 38(4), 29-41.