HRM300T Week 5 Final Exam Answers

Question 1

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All of the following are activities performed within the staffing function of the management process EXCEPT ________.

recruiting employees

providing training

maintaining morale

Correct answer

evaluating performance

· Question 2

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According to the Equal Pay Act of 1963, an employer may pay workers differently for all of the following reasons EXCEPT for ________.

seniority

merit systems

production quantity

gender

Correct answer

· Question 3

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________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.

career planning

job evaluation

human resource management

Correct answer

behavioral management

· Question 4

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________ is the process of deciding what positions the firm will have to fill and how to fill them.

personnel planning

Correct answer

employee selection

Incorrect:

talent management

trend analysis

· Question 5

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What is the purpose of recruiting?

forecasting the supply of candidates

developing an applicant pool

Correct answer

establishing a strategic plan

developing qualifications inventories

· Question 6

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Steve, an HR manager for IBM, must decide what positions the firm should fill in the next 6 months, which means Steve is currently working on ________.

candidate screening

employee contracting

department training

workforce planning

Correct answer

· Question 7

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Human resource management is best defined as the process of ________.

controlling and orienting new employees

acquiring, training, appraising, and compensating employees

Correct answer

outsourcing and offshoring clerical jobs to foreign countries

organizing and scheduling work activities for teams

· Question 8

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Which legislation makes it unlawful to discriminate in pay on the basis of sex when jobs involve equal work; require equivalent skills, effort, and responsibility; and are performed under similar working conditions?

Executive Order 11246

Title VII

Equal Pay Act of 1963

Correct answer

Age Discrimination

· Question 9

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What is the first step in the recruitment and selection process?

developing job applications

assessing training requirements

Incorrect:

building an applicant pool

forecasting employment needs

Correct answer

· Question 10

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The EEOC was initially established to investigate complaints about ________.

sexual harassment in public schools

unfair business practices

accommodations for disabled workers

job discrimination

Correct answer

· Question 11

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Theresa, an HR manager, works for a firm that is planning to expand overseas. Theresa is in the process of workforce planning and has already forecasted the firm’s labor demand. What should Theresa do next?

· · Question 12

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Which of the following best explains why HR management is important to all managers?

· · Question 13

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According to the Age Discrimination in Employment Act of 1967, it is unlawful to ________.

require employees to retire at age 65

Correct answer

allow juries to determine age discrimination

institute a minimum age for employees

fire older employees for insubordination

· Question 14

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Which Supreme Court case was used to define unfair discrimination in conjunction with EEO laws?

Faragher v. City of Boca Raton

Meritor Savings Bank FSB v. Vinson

Griggs v. Duke Power Company

Correct answer

Abington School District v. Schempp

· Question 15

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Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.

Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?

The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.

Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.

Incorrect:

Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.

Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.

Correct answer

· Question 16

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Which activity involves establishing and maintaining positive employee-employer relationships?

succession planning

Incorrect:

employee development

employee relations

Correct answer

human resource management

· Question 17

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All of the following have been linked to employees’ perceiving their employers as fair EXCEPT ________.

enhanced employee commitment

enhanced organizational citizenship behaviors

Incorrect:

increased job satisfaction

improved compensation

Correct answer

· Question 18

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In which human resource activity does a typical labor agreement NOT give the union a role?

· Incorrect:

selection

appraisals

Correct answer

dismissal

recruitment

· Question 19

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What is the purpose of recruiting?

developing an applicant pool

Correct answer

developing qualifications inventories

establishing a strategic plan

forecasting the supply of candidates

· Question 20

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Todd has been identified by Markam Industries as a high-potential employee in the firm’s succession planning process. Which of the following activities would most likely aid in developing Todd’s potential?

multicultural training

Incorrect:

employee orientation

job rotation

Correct answer

performance appraisal

· Question 21

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Which of the following is used by employers to schedule interviews, match candidates with positions, and compile résumé information?

O*NET

executive support systems

applicant tracking systems

Correct answer

online job boards

· Question 22

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Hiring workers who have criminal backgrounds without proper safeguards is considered ________.

unreliable testing

negligent hiring

Correct answer

improper screening

Incorrect:

improper hiring

· Question 23

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For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm’s success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.

Which of the following, if TRUE, supports the argument that Golden Creamery should require franchise owners to use the firm’s preemployment tests?

Golden Creamery uses a series of videos to train new hires as well as a mentoring program that has proven successful in the past.

Annual turnover rates for hourly employees of Golden Creamery stores are three times the rate of comparable businesses.

Correct answer

Individuals interested in working at a Golden Creamery store can complete online applications on the firm’s website.

Hourly employees at Golden Creamery stores typically remain with the company long enough to be promoted to management positions.

· Question 24

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What is the primary goal of employee selection?

maintaining valid test scores

avoiding negligent hiring

developing a diverse workforce

achieving person-job fit

Correct answer

· Question 25

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Effective employee screening will most likely ________.

eliminate negative office politics

reduce dysfunctional workplace behaviors

Correct answer

Incorrect:

identify valid and reliable test procedures

improve team management skills

· Question 26

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Consider the following question: “Can you give a work-related example of a specific instance where you provided leadership?” This is an example of a ________ question.

descriptive

Incorrect:

background

behavioral

Correct answer

situational

· Question 27

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Which question below is an example of a background question?

“What is the procedure you would follow when examining a patient complaining of chest pain?”

“What experience and training have you had with drafting designs for commercial buildings?”

Correct answer

“Can you provide an example of a time when you developed a highly effective ad campaign?”

“What steps would you follow to conduct a brainstorming session with a group of employees on safety?”

· Question 28

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Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last 2 years, and new neighborhoods are being built as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped.

Which of the following questions would be relevant for Marion to ask if she wants an employee with extensive knowledge in real estate?

How do you handle sellers who believe their home is more valuable than it really is?

What are the loan options you would suggest for first-time home buyers?

Correct answer

What is the most frustrating aspect of being a realtor?

What motivated you to become a real estate agent?

· Question 29

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Which assessment method has a high development cost?

· Incorrect:

cognitive ability tests

structured interviews

Correct answer

integrity tests

job knowledge tests

· Question 30

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Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices, regarding adverse impact. Which of the following selection rate criteria should Blue Bay Hotels use to avoid adverse impact towards its minority employment candidates?

Test selection rate of minority candidates is more than three-fifths of majority candidates’ selection rates.

Test selection rate of minority candidates is less than four-fifths of majority candidates’ selection rates.

Test selection rate of minority candidates is less than three-fifths of majority candidates’ selection rates.

Test selection rate of minority candidates is more than four-fifths of majority candidates’ selection rates.

Correct answer

· Question 31

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Which of the following assessment methods has the lowest validity?

job knowledge tests

personality tests

Correct answer

structured interviews

cognitive ability tests

· Question 32

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Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?

headhunters

walk-ins

Correct answer

college recruiting

Incorrect:

employee referral campaigns

· Question 33

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Based on recruitment research, which of the following management practices would LEAST likely improve recruiting effectiveness?

· Incorrect:

ensuring that the company website is attractive and updated

using applicant referrals from current employees

providing applicants with salary information

emphasizing positive aspects of the job

Correct answer

· Question 34

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Which of the following is an advantage for employers that use internet recruiting?

quick responses from many job applicants

Correct answer

guaranteed compliance with EEOC laws

screening of unqualified applicants

oversight by the U.S. Department of Labor

· Question 35

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Suzanne is reviewing the completed job application of a person applying for a marketing position. Which of the following questions would LEAST likely be answered by the application form?

Does the applicant have the education and experience to perform the job?

Has the applicant experienced job stability?

Does the applicant have any significant health conditions?

Correct answer

What job-related progress and growth has the applicant experienced?

· Question 36

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Which term refers to special vendors that handle all or most of an employer’s recruiting tasks and needs?

requisition management system

recruitment process outsourcer

Correct answer

integrated recruiting system

applicant tracking system

· Question 37

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________ provides new employees with the basic background information required to perform their jobs satisfactorily.

employee selection

employee orientation

Correct answer

employee development

employee recruitment

· Question 38

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Which of the following would perform the initial orientation in most firms?

HR specialist

Correct answer

Incorrect:

mid-level manager

administrative assistant

immediate supervisor

· Question 39

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Maria was recently hired as an accountant with a large marketing firm. Today is Maria’s first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria’s orientation?

employee benefits

daily routine

sales methods

Correct answer

safety measures

· Question 40

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Which of the following is NOT one of the primary purposes of employee orientation?

The employee should begin the process of learning the firm’s preferences.

The employee should have a clear understanding of what is expected.

The employee should understand the organization in a broad sense.

The employee should become skilled with the firm’s software.

Correct answer

· Question 41

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All of the following are included in a task analysis record form EXCEPT ________.

performance appraisals

Correct answer

Incorrect:

trainable skills required

human aptitudes required

performance standards

· Question 42

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Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?

training

Correct answer

appraisal

orientation

development

· Question 43

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Lucas, an HR manager, has been assigned the task of creating a training and development program for his firm’s employees. According to the ADDIE training process model, what is the first step that Lucas should take?

train the targeted group of employees

design the program content

assess the program’s successes or failures

conduct a needs analysis

Correct answer

· Question 44

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In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted?

presenting the program to a test audience

assessing the program’s successes or failures

training a targeted employee group

designing the overall training program

Correct answer

· Question 45

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Which of the following would most likely occur during the implementation stage of a training program?

providing on-the-job training to the targeted group of employees

Correct answer

designing the program content for different learners

presenting the program to a small test audience

conducting a needs analysis of newly hired workers

· Question 46

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What is the final step in the ADDIE training process model?

evaluating the program’s successes or failures

Correct answer

training the targeted group of employees

presenting the program to a small test audience

conducting a performance and needs analysis

· Question 47

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________ refers to all forms of pay or rewards going to employees and arising from their employment.

employee compensation

Correct answer

employee reimbursement

benefits

salary

· Question 48

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All of the following issues are addressed by the Fair Labor Standards Act EXCEPT ________.

record-keeping

termination

Correct answer

minimum wage

overtime pay

· Question 49

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Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?

competency-based pay

merit pay

Correct answer

incentive pay

variable pay

· Question 50

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Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products such as drills, circular saws, and routers for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan.

Which of the following, if TRUE, best supports the argument that Ryobi should eliminate all merit raises?

The commission percentage for Ryobi sales people is based on the ability to meet monthly quotas.

Performance appraisals at Ryobi occur annually, and standards vary from manager to manager.

Correct answer

Motivation among Ryobi engineers has been improved through social recognition programs.

Ryobi uses an enterprise incentive management system to automate compensation