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BUS 485 Week 4 CLC – Organizational Plan and Operational Plan for the Capstone Project

                      

The Homework Hangout Inc.   

Grand Canyon University

 

 

 

 

The Homework Hangout Inc.: Organizational Plan

Initially, the company will start with three upper management professionals and the overall President.  The President and founder are Robert, who was originally intending to start The Homework Hangout. Each member will have relevant experiences in management, organization, finances, and some relations with the principal members of the school boards.  Andrew has extensive experience in personnel management from the US Navy and various production and service positions.  Maria has excellent public affairs relations, and marketing experience to help direct the Homework Hangout and Raeann has significant oversight and background to manage the academic services.

The Homework Hangout is a corporate creation. The following assessment of current business is promising. The company leadership is diverse in individual skillsets and experience, but their shared core values and goals agree that a cooperative and participative leadership styles are best practice for the business. The heart of the Homework Hangout is the cooperation between the company and the community. It is this shared value that the company can grow and build the presence in the community in which it serves. The staff will be those of similar character and mindset with the appropriate skills to develop the clientele success and potential.

The systems utilized and developed by the company will serve as an interactive communication and empowerment tool between the partnerships school districts, clients, and the business. Through interactive discussion on progress for each subject matter, the staff will be well prepared to continue the forward movement of the lesson plan by assisting those who are finding it difficult to grasp key concepts from that day’s lesson. The tracking of progress made with each client reported back to the faculty of each partner is the key to the success of the customer and the company.

The shared values of teaching character, academic, and community involvement skills in concert with examples of role models will create the result of our mission in providing a safe and clean environment for the clients to grow and reach full potential as people and active, responsible citizens of their communities.

As the environment and competition grow in this industry, our staff must be at the forefront of how subject matter is changing and the methods utilized to teach this topic matter to stay competitive in the market. The staff must also be flexible in their capabilities to determine best practices to prepare individuals as all people learn differently.

The original team will have general skillsets based on education and child development, which will develop and categorized into more specialty skillsets as the client base, grows. The flexibility of the staff’s knowledge and experience in each specialty needed will become an invaluable asset to the company. As the enterprise grows, it will evolve to meet client, partner, and company needs as dictated by the academic, social, and economic demands of the community change. This adjustable flow of skillsets in educators, hospitability and performance staff members sets the business apart from other organizations within this market. The community opportunities for involvement and interaction with this clientele is essential in developing leaders of the future who are comfortable with community spirit, involvement, and service. The Core of the company success hinges upon the overall community development of the citizens it serves.

The Homework Hangout Inc.: Operational Plan

The supply chain will comprise of the founders and directors listed in the organizational chart. The Homework Hangout will also seek approval from the required state/ educational boards to run the program and to seek approval for everyone that will be involved. The establishment will have to see approval of the location from the educational system and make sure that the facility is properly insured. Furthermore, with the use of technology there will be a need for a supplier for room in the building for any technology needed to help the students with their assignments. The business will need to make sure there are proper and licensed vendors to provide food/snacks for the children while under the supervision of The Homework Hangout. The director of academics will need to employee the management/team that will work and help the youth that are seeking help. This team will need to be lead by someone who is trained in all the areas of academics and can help distribute who the tutors will work with and what areas they can specialize in. The Homework Hangout will work with the community and schools to create a foundation that will boost current and future generations academically and help provide direction to for the community and its adolescence. This brings values to many areas in the supply chain and to the educational system as well as the people who value the importance of their children’s upbringing.

Partners – The main partners that The Homework Hangout will be working closely with are local community members as well as parents and legal guardians of our clients. It is known that some customers may be in state custody, and the Homework Hangout would work very closely at giving them an opportunity to participate in the services provided. Local school districts would be an important partner since the focus is on assisting the schools with extracurricular activities as well as tutoring services for homework assignments given. Local community colleges and universities would also be a partner since our target market includes high school students and one of the intents is to promote higher education.

Suppliers – The Homework Hangout, Inc.’s focus is on providing a service for clients, which means suppliers, would be very limited. Working with local businesses in procuring beverages and snack items for our customers as well as looking at recycling equipment and furniture from local schools or businesses. The types of supplies needed would be things like used sports equipment, desks, chairs, tables, chalkboards, shelves, office equipment as well as performing arts equipment.

Locations – Until the Homework Hangout has a more stable financial stance, the procurement of needed supplies and partnerships would remain within the city limits and “arms-length” reach. The Homework Hangout will work with local higher education facilities in obtaining information through the website or postal services.

Contingency Plan – Should the Homework Hangout’s doors be temporarily closed for unforeseen circumstances, it could be arranged to provide homework assistance through other means of communication like email, over the phone, or meeting at local libraries. It may also be a possibility to set up a chat site to provide assistance.

To maintain operational effectiveness, the approach would be to work with service providers and partners in finding suitable periods to conduct business. One example would be gathering information from local school districts on the types of subjects that most students need more help on or even getting a schedule on upcoming district-wide tests like the AZ Merit, ASVAB, or ACT testing for high school students. By working with school districts, it could give the Homework Hangout an idea of how many tutors to have on hand. Scheduling appointments for tutoring services would be beneficial to the instructors, clients, and parents. Having an on-call tutor would also help for students who need immediate assistance; of course, the idea would be to work around personal schedules. Another approach would be to keep updated information on hand to give the staff an idea of what areas need more focus on for improvements. It would be very beneficial to have some progress report that consists of feedback from both external and internal sources to ensure the services be tailored to our clients’ needs. By involving both sources, it can help the Homework Hangout to be a successful service provider.

The Homework Hangout will create a positive environment that maximizes on operational effectiveness by establishing a company that not only helps the youth but also has exultant employees as well. Furthermore, The Homework Hangout will ensure our customers will be content by taking feedback in verbal or survey form. All patrons’ thoughts represented within the community and within the program to assist in ensuring there, necessary changes are determined to accommodate everyone involved with The Homework Hangout. An active and knowledgeable management will lead employees of The Homework Hangout personnel. This active form of the directorate will make sure that the employees work at a productive rate and are educated in the areas that they are tutoring. Management will also seek to teach and train other teams to be a team leader and work as if they were in a management position. The Homework Hangout wants to make sure there is an atmosphere that can push for company expansion and growth of advancement within the business and aims for overall operational success that will diminish aggressive growth and help gain competitiveness of this market. Creating an active campaign of marketing to match this stable environment will contribute to bringing the client needed and help push to expand The Homework Hangout and aims to help our future generations. All of this combined will make it hard for current/future competitors to compete with The Homework Hangout.

Resources

Competitiveness & Globalization (Vol. 11e). United States: Hitt, reland, Hoskisson.

Globalization (Vol. 11e). United States: Hitt, reland, Hoskisson.

Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (n.d.). Strategic Management

Rouble, G. (2012, October 29). Improving Operational Effectiveness – A Simple Strategy For Managers. Retrieved from http://www.the2percentfactor.com/blog/bid/175592/Improving-Operational-Effectiveness-A-Simple-Strategy-For-Managers

 Manktelow, J., Jackson, K., & Edwards, S. (n.d.). The McKinsey 7-S Framework: Ensuring That All Parts of Your Organization Work in Harmony. Retrieved July 10, 2016, from https://www.mindtools.com/pages/article/newSTR_91.htm

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Written by Homework Lance

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