HN 502 Diversity Awareness and Multiculturalism Paper

HN 502 Diversity Awareness and Multiculturalism Paper


You will evaluate the role of diversity awareness and multiculturalism in meeting human needs. Begin by reading Jeff’s Case Study, and consider the bias that may occur during service delivery.


Please answer the following:


Describe some possible common bias during service delivery process at Jeff’s agency. This should include a discussion of bias in diagnosing, assessing, and perceptions of Latino/a clients.

The bias of service delivery at Jeff’s agency could be intentional or unintentional such as racial microaggressions. Discuss the three forms of racial microaggressions, and how these contribute to bias in service delivery.

Acculturative stress can occur in Latino/a clients as they adjust to living in America. What impact might acculturative stress have on the Latino/a client’s seen at Jeff’s agency?

Provide some culturally appropriate suggestions on service delivery methods that can help meet the needs of the Latino/a clients at Jeff’s agency, including suggestions to help overcome the three forms of racial microaggressions.



Jeff Jeff is a Human Services Professional who has recently moved to a new city. He was hired at a community mental agency. He speaks Spanish fluently and has worked with culturally diverse groups. The agency often receives Latino/a clients who are court ordered to receive mental health services. At the agency there is one Latina therapist and the rest of the staff is White. He often hears negative comments made by some of the therapists about Latino/a clients. He overheard one therapist saying that she diagnoses most of her Latino/a clients with personality disorders using MMPI-2 (Minnesota Multiphasic Personality Inventory) and none of them are getting better nor do they actively participate in therapy. Jeff is concerned that the agency is biased in their service delivery to Latino/a clients.



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