HRM 515 Evaluating Organizational Effectiveness Amazon Inc Case Study

HRM 515 Evaluating Organizational Effectiveness Amazon Inc Case Study


The most important measure of organizational effectiveness for a business is usually expressed in terms of how well its net profitability compares with its target profitability. Additional measures associated with organizational effectiveness can include, but are not limited to, an organization’s growth data and customer satisfaction survey results.


According to Pedraza (2014), highly effective organizations exhibit strengths over five areas: (1) leadership, (2) decision making and structure, (3) people, (4) work processes and systems, and (5) culture. To achieve and sustain organizational success, companies needs to adapt to the dynamic environment (i.e., internal and external). Evaluating and improving organizational effectiveness and efficiency is one strategy used to help sustain growth and enhance the development of an organization and, increasingly, is becoming an important component of a human resource professional’s job. In that light, write a paper that addresses the following:


Select a large company with which you are familiar that is not meeting its objectives or obligations (public or private). The company can be one at which you are currently employed, have been employed in the past, or one that you admire. Ensure that this is a public organization or that this organization has a strong online presence.

Evaluate the organization using the five criteria provided above. Discuss the results of your evaluation. Are you surprised by the results? Why or why not? What was interesting about the results?

Describe the central issues and problems that are affecting its effectiveness or efficiency.

Discuss how the role of human resources would be perfectly suited to lead/assist in addressing these issues.

Finally, discuss the strategies and tactics a human resources professional can utilize to gain the influence needed to be seen as a strategic player/assistant in these types of issues.



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