Training and Development

Training and Development


Employee training is a wide-ranging term which is used to cover many forms of training to employees in which a corporations workers have to undergo to increase their efficiency in the organization. Training is a program in which the workers are helped to learn about specific skills and knowledge in order to improve their perfomance in the roles that they hold in the corporation. The training ensures that the company retains the right employees in the jobs and also increase the profitability of the company (Training, 2016).


In this paper, the company is training their employees on interpersonal skill, the lack of interpersonal training leads to many disputes in the working place where the employees cannot communicate with each other properly. The company is trying to accomplish the goal of better communication, positive relations in the workplace, trust building and problem solving in the organization. The training will be offered for all members of the organization. After the training, the employees are expected to have a positive influence on one another, minimize conflicts, exchange positive communications and most importantly get along with each other.


Before the training the company will be analyzed for the current interpersonal skills which need to be emphasized on. The training will be done in a workshop with the following materials being essential needed for the training will include the brochures on effective communication, common types of disputes in the workplace and interpersonal skills, projector, e-learning software and mark pens (Wilson, 2014). The company leaders will be first trained and then the subordinates later. The training process will then be moved to the management for approval before commencement.


Figure 1 (Training, 2016)


After training, the following processes and procedures are expected to change: the mentoring processes, this is the process in which one employee coaches and acts like a guide to another or more than one employee. Through the training on interpersonal skills there will be appropriate feedbacks which will consist of the goal-settings and evaluations of their mentees, this will provide a better career paths for the mentees hence increasing their perfomance in the organization.


Through the interpersonal skills training the leadership procedure will change where the leaders will start leading by example. This will be through effective listening skills, development of excellent relationships with both their subordinates and peers, negotiation skills which will be essential in development of the company and abilities to pass out their points when faced by difficult circumstances.


The communication process will also change in the organization where the conveyance of ideas from one employee to another or to the leaders is projected to improve, this includes both the non-verbal communications and verbal communications (Aguinis & Kraiger, 2009). The problem solving skills will also be highlighted where the process in which the company members take to solve conflicts will change to better ones either between the employees or even groups in the organization, this includes the negotiation and agreements reached when the employees differ. The empathy amongst the employees will also change and the teamwork increase.


The training strategies will include training the employees on active listening skills, this will involve the process in which the employees will have to repeat what their coworkers say in order to grasp and fully understand what they mean. After training the expected outcome is that the employees are expected to listen more to their coworkers when they are communicating to them this will foster better working relations. The skills will increase the profitability of the organization in that the employees will communicate more often sending more information to one another, this will boost the morale of the workplace and the employees will feel at home (Aguinis & Kraiger, 2009).


Another strategy is the training on appreciation skills to coworkers. Using polite words and appreciating words such as good work and thank you can help boost the workers morale because of the feeling of being appreciated for their help or even hard work in the organization. Through this appreciation, the coworker will mostly be likely to extend their helping hand to you in the future willingly and also they are likely to do better work to impress their supervisors. After the training the workers are expected to give gratitude to others for work well done, this will boost the morale of the working area and increase the profitability of the company.


Lastly, the workers will be trained on how to use their interpersonal skills to promote a positive working environment, the working environment will be positive if all the employees are happy and satisfied in their working conditions. It will improve the employee’s innovation and creativity which will ensure that there is high productivity in the company also the reduction of work stress. The workers will be trained how to offer assistances to one another without invading personal work privacy.


The company will offer support to the employees receiving the training through implementing a policy for the training exercise, this will include how often the training has to be done in terms of yearly, the types of interpersonal skills mandatory for the employees to be trained on, the company shows support for the training also through allocating time for the employees to be trained, this will ensure that there are no interruptions in the training workshop (Wilson, 2014). Lastly, the company will show their support by allowing the new interpersonal skills learned from the workshop to be used in day-to-day activities in the organization so that they become the company’s culture.


In conclusion, the interpersonal training in the organization is essential to meet the company goals which include the better communication, positive relations in the workplace, trust building and problem solving in the organization. The training will be through a workshop where all the members of the company will be involved. The training will involve appreciation skills, better listening skills and interpersonal skills for better leadership and mentorship in the company all these are aimed at fostering good coworker relationships to ensure collaboration in the workplace which will translate to high profitability in the company.






Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual review of psychology, 60, 451-474.


Training | SOLVERMINDS. (2016). Retrieved 16 December 2016, from


Wilson, J. P. (2014). International human resource development: Learning, education and training for individuals and organisations. Development and Learning in Organizations, 28(2).



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