Which behavior is most likely to encourage open communication?

Which behavior is most likely to encourage open communication?

a.
Avoiding eye contact
b.
Folding arms across the chest
c.
Standing with head bowed
d.
Soft stance with arms loose at the side

ANS: D

A swaying body with arms loose at the sides suggests openness. Avoiding eye contact does not facilitate communication. Folding arms across the chest and standing with head bowed are closed-body postures, which do not facilitate communication.