Walmart Hiring Assessment Test

Walmart Hiring Assessment Test

 

A customer is upset because they couldn’t find a product on the shelves. What do you do?”

Answer:

I would apologize for the inconvenience, ask the customer specifically what they’re looking for, and either check in the back or look it up on our inventory system. If it’s out of stock, I’d let them know when it’s expected to arrive or suggest a similar product to meet their needs.

 

You are working on a task, and a coworker asks for help with their job. How do you respond?

 

Answer:

I’d assess my task’s urgency and, if possible, assist my coworker without compromising my own responsibilities. Teamwork is important, but I would communicate with my supervisor if I needed help managing both tasks.

I prefer a structured work environment.” (Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree)

Be honest but keep in mind Walmart’s fast-paced, customer-centric environment. Choosing “Agree” could indicate that you value organization, which is often beneficial for retail roles.

 

If a customer’s purchase totals $23.47 and they pay with $40, what change should you give back?

Subtract $23.47 from $40, which equals $16.53. You would give the customer $16.53 in change.

 

You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you be most and least likely to do?

 

Most – Stop working on your task and help your coworker.

Least – Explain to your coworker that you can help because you have to finish what you’ve working on to meet your shift goal.

 

A customer member tries to use a coupon that is only good for full-priced items to purchase an item that is on sale. She becomes confused when you explain that she can use the coupon.

 

Most – Apologize for the confusion and explain that the coupon only applies to full-priced items.

Least – Find your supervisor and ask if he can approve the discount.

 

Your shift´s productivity is slow because one person is not putting his share. The rest of the team is getting upset. What would you be most and least likely to do?

 

Most – Ask your struggling coworker if there is anything you can help with because he seems slower today.

Least – Tell the struggling team member to work faster because he is holding the team back.

 

A customer/member is looking for a particular brand of cold medicine and can find it in the health and wellness area. He approaches you for help.

 

Most – Explain where he can find the medicine. Offer to walk him there if he would like some help

finding it.

Least – Show him to the aisle with the medicine and let him know he can save some money by purchasing a brand thatś on sale.

 

Your newest coworker is not as productive as other members of your team. You and your coworkers have to work harder to make up for this.

 

Most – Give her advice and tips for how to get things done correctly and efficently.

Least – Talk to your supervisor about the situation. Suggest that this might not be the best role for your coworker.

 

During a busy time at the bakery counter, a loyal customer/member stops you to chat. As heś talking, you notice a customer/member that needs help.

 

Most – Apologize and tell him you see another customer/member that needs your help.

Least – In order to keep him happy, allow him to continue his story until he is finished.

 

A coworker did not clean his work area before going home. This could cause an accident, so you quickly clean up. The next day you see the coworker.

 

Most – Tell him he should be more careful because his work area could have resulted in an accident.
Least – Let him know you cleaned up his work area and that he owes you a favor.

 

A customer/member asks you about a new mobile phone that is out of stock. You expect to have the phone back in a few days, but the customer/member wants it sooner.

 

Most – Offer to call another store nearby to see if they have the phone in stock.

Least – Take the customer/memberś contact info and promise to have someone call her as soon as the phone come in

 

You are working on task with a new team. This task is very challenging, and you and your team are starting to become overwhelmed and stressed.

 

Most – Try to encourage the team to work together, express confidence in yourself and the team.

Least – Work as hard as you can to complete the tasks you were assigned. If the others work as hard as you, the team will complete the task on time.

 

Your new team is working hard, but they are all less experienced than you and don complete their tasks as quickly.

 

Offer to help others and complete their tasks; observe their work process and provide some tips that help them.

Least – Remind your coworkers of performance expectations and that they need to be working harder to complete tasks.

 

You are working with an experienced associate. He insists on completing a task a certain way, but you know there is a more efficient method.

 

Tell him you like to learn more about his technique, inform him you have other methods that worked well in the past.

Least – Reach out to your manager tt

 

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