Network Troubleshooting Case Study

• Part 1: Troubleshooting a Connection Problem

Chris works for a large corporation that has several branch offices in the city. Operating as a certified computer support technician, he must roam among the branch offices, solving computer and network problems as they arise. Chris receives a call that a remote office is having network problems. When he arrives at the remote office, he is told that the network is down. This office consists of seven computers connected to a router, which is connected to a cable modem.

Answer the following question: What are the first three things Chris should check?

First off I would check to see if everything it connected properly.

Unplug the modem, then plug it back in.

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