BSHS 322 Week 5 Fnal individual Human Services Manager Exercise
Human Services Manager Exercise
The human services manager job is stressful and demanding. They must keep up with daily activities of their staff as well as the clients each staff member is working with. The manager is responsible for making sure that their staff is doing their jobs to the best of their ability and whenever an issue arises the manager must decide the best way to handle that situation. Sometimes the outcome is not what the manager wants to do but it is the best recourse for all involved. It is the responsibility of the manager to make sure their staff is properly trained and is kept up to date with all new training available to them. The manager must then make sure that they are using their knowledge to the best of their ability and if something is not being done correctly it is their job to find out why and make sure necessary changes are made.
Scenario #1
Family Support Services Center
Staff Member: Tom Martin
- Demographics
- Age: 32
- Gender: Male
- Marital Status: Divorced
- Race/ethnicity: Caucasian
- Years with Agency: 4
- Staff Member History and Current Assessment
- Employed as an individual counselor for adult clients.
- Considered an adequate but not outstanding counselor.
- Two previous client complaints that could not be substantiated.
- A review of Tom’s previous case files shows four female clients who terminated counseling with no explanation.
- Female client of Tom has informed supervisor that he had made inappropriate sexual comments, bought her presents, had one out-of-office ‘date’, and implied that he could help get custody of her children back from protective service with a favorable treatment report.
- Tom initially denied these accusations when they were presented to him but does admit that he is attracted to client.
Recommendation: __Release_______________
Strategies:
Mr. Martin should have come to me when he realized he was having a problem with attraction to his female clients. Do to all the reports in the past along with the current report of the off work date and gifts Mr. Martin is a liability to the company and should be released from his duties. He should be offered treatment for his issue and find a different employment not in this field. It is in the code of ethics that a therapist does not date his clients as this could harm the client’s treatment. Mr. Martin was aware of this policy and chose to overlook it. If it had not been for the two other reports and the four clients that stopped their treatment through him with out telling why we may have been able to do other disciplinary action instead of termination. However due to the global picture he has painted for himself we have no other option. He has broken the boundary’s set by the government for the position he holds. Due to these acts his professional analysis of his clients are in question. I am suggesting treatment for his attrition to his clients before being considered for rehire by this or any other company in the future.
Scenario #2
Family Support Services Center
Staff Member: Janice Wellington
- Demographics
- Age: 28
- Gender: Female
- Marital Status: Single
- Race/ethnicity: Hispanic
- Years with Agency: 2
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